Frequently asked questions

Below are some of the common questions we are asked. Click the category header to reveal the questions and answers.

If you have a question that is not covered here, please let us know or call us on 01226 767124.

 

  • General

    • Do you have a showroom?

      Our showroom is based at The Old Stables Bullhouse Mill Lee Lane Millhouse Green Sheffield S36 9NN In our showroom we have a hugh range of pattern books and displays for you to browse. We are open Monday - Friday 9.30am - 4.30pm Saturday 10.00am - 2.00pm If you would like to book a one to one consultation with a designer please ring ahead to arrange a time.

  • Made to measure

    • Why should I choose Marsh & Co for my made to measure order?

      1. We supply a large range of the latest designer fabrics 2. Great Value - Mail order customers will be guaranteed at least 20% off all designer fabrics all year round 3. Workmanship - All of our soft furnishings are hand finished in our own workroom using highly trained seamstresses 4. Ordering is easy - With our online quote request form and friendly helpful staff 5. We have over 35 years experience and extensive manufacturing knowledge 6. We only work with the highest quality linings and workroom products 7. All of our made to measure products are delivered within 4 - 6 weeks of ordering 8. All of our made to measure items are delivered by UPS, fully insured 9. Customer Satisfaction - If for any reason you are not 100% satisfied with your curtains we will rectify this within 7 working days of you receiving your goods 10. Our make up quality goes far and beyond that found on the high street from a family business who care passionately about the work they do!

  • Delivery

    • How long will my online purchase take to come?

      Approximate delivery times to the UK mainland are quoted within the product information. We would normally expect your order to be dispatched to you within 5 to 10 working days. If you are working to a deadline, Saturday deliveries and 'before 9:30am' or 'before 12 noon' services can be provided at additional cost, please let us know when placing your order. For delivery times to addresses off the UK mainland and Northern Irleand, please contact us before placing your order. If fabrics are out of stock for more than 10 working days we will contact you. If the new delivery date is acceptable you fabric will be left on back order.

    • How long will my made to measure order take to be made?

      In general for made to measure curtains and blinds we ask that you allow up to 4 weeks for delivery and 10 working days for cushions. From time to time fabrics can be out of stock or received faulty, if for any reason your order is going to be delayed we will let you know. From October until December our workload increases due to Christmas order and lead time may be longer than this quoted above.

    • How much is delivery?

      All delivery charges are quoted at checkout. For small items we use 'Royal Mail First Class Recorded' or 'Special Delivery'. For larger orders, mainland UK delivery is normally by next day carrier. This will usually be Parcelforce or UPS. Delivery charges apply to UK mainland only. If you require delivery to an address outside the UK mainland and Northern Ireland, please contact us before placing your order. For deliveries outside the UK mainland we will contact you immediately to advise of any additional charges. If you do not approve any additional delivery charges we will issue you with a full refund.

    • How long will my fabric, paint or wallpaper take to come?

      For any non made to measure item, approximate delivery times to the UK mainland are quoted within the product information but please allow up to 14 working days for delivery as items are usually ordered direct from our suppliers. We would normally expect your order to be dispatched to you within 5 working days. If you are working to a deadline, Saturday deliveries and 'before 9:30am' or 'before 12 noon' services can be provided at additional cost, please let us know when placing your order. Often express deliveries can be arranged for an additional fee. Some suppliers hold their main stock outside of the UK and so some orders may on occasion take slightly longer than this. For delivery times to addresses off the UK mainland and Northern Irleand, please contact us before placing your order.

    • How long will my Rug take to come?

      All of our rugs are ordered specifically from our suppliers upon receipt of your order. Please allow 14 working days for all rug orders

  • Interior Design Service

    • How much do you charge for interior design?

      We charge £100.00 per room (£250.00 for a full house project or 2 rooms or more). This cost is refunded off any subsequent orders over £1000.00 This includes a home visit with in a 20 mile radius of our showroom, travel costs may apply for customers further a field, 1 x Subseqent meeting to present mood board and develop ideas. Final meeting to confirm costs and designs if required and loan of any sample books or swatches

  • Returns

    • Can I return my made to measure item?

      Unfortunately Marsh & Co. cannot accept returns on any made to measure products including hand made curtains, blinds, upholstery, tracks and poles. If for any reason there are faults with our products or any damage has been caused during installation these must be reported to Marsh & Co. with 48 hours. We regret that we cannot except returns on made to measure items unless they are deemed faulty. Although we will advise you where necessary, Marsh & Co. cannot be held responsible for any choice of fabric, materials or design.

    • Can I return my fabric?

      As your fabric order has been cut to order we do not accept returns on fabrics. In some cases on orders over 5 meters we will accept returns but this could incur a handling fee of up to 50% off the value of the order. This will depend on the supplier.

    • Can I return my wallpaper?

      For wallpaper, Marsh & Co. will only accept complete orders, we do not allow returns on part orders. We do not allow returns on paint orders. We strongly advise that you call us on 01226 7671124 or check with your decorator if you are unsure how many rolls to order.

    • How long have I got to return my item?

      On non made to measure items and complete wallpaper orders notification of the return must be made within 14 working days by telephone or email. We must then receive your order within a further 14 working days undamaged in its original packaging. It is the customers responsibility to pay for all postage costs for all returned items

  • Samples

    • How long will my samples take to come?

      Fabric, wallpaper and trimming samples and paint colour swatches will be sent by post. Please allow up to 10 working days to receive samples as we may often need to order these from our suppliers first. Bryella will post out part orders if there is a delay with any sample(s) and post remaining samples when they come available.

    • How can I be sure the colours will match my sample?

      Although we do our upmost to ensure that our images are a close representation of our products, screen colours can differ from monitor to monitor and may often not be a true representation of the product. Shades and colours can sometimes vary slightly between samples and batches, so if the colour match is critical, please call us and ask us to order you a 'stock cutting' of the current batch when placing your order.

  • Cancellations

    • Can I cancel my order?

      If you like to cancel your order, please let us know within one hour of ordering for a full refund. Please note our opening times are Monday to Friday, 9.30am till 5.00pm. After this time your order will have been processed and in most cases placed with our suppliers. Many of our suppliers charge a cancellation fee and restocking fee, please call us on 01226 767124 for more information