Customer Services

Free UK Delivery 

On all online orders over £99.00*

Delivery

We are now offering FREE UK delivery on online purchases over £99.00*. Delivery charges  apply to all addresses on the UK mainland.

*Offer excludes larger items over 150cm in length, made to measure  and large furniture - please contact us on 01226 767124 for delivery charges

 
 

1. Delivery charges 


All delivery charges are quoted at checkout.

For small items we use 'Royal Mail First Class' or 'Special Delivery'. For larger orders, mainland UK delivery is normally by next day carrier. This will usually be UPS or TNT.  Delivery charges apply to UK mainland only.

If you require delivery to an address outside the UK mainland and Northern Ireland, please contact us before placing your order. For deliveries outside the UK mainland we will contact you immediately to advise of any additional charges. If you do not approve any additional delivery charges we will issue you with a full refund.

Orders can only be sent to one address. If you require that part of your order be sent to a different address, please order those items separately. Orders are generally sent on a standard service and can be delivered any time between 9am and 5pm. Timed services are available for an additional charge.

 

2. Delivery times


Approximate delivery times to the UK mainland are quoted within the product information.

We would normally expect your order to be dispatched to you within 5 to 10 working days. If you are working to a deadline, Saturday deliveries and 'before 9:30am' or 'before 12 noon' services can be provided at additional cost, please let us know when placing your order. Often express deliveries can be arranged for an additional fee.

Some suppliers hold their main stock outside of the UK and so some orders may on occasion take slightly longer than this. For delivery times to addresses off the UK mainland and Northern Ireland, please contact us before placing your order.

We will contact you by email with a consignment number and delivery time.

Marsh & Co. cannot be held responsible for delayed deliveries caused our courier networks or adverse weather conditions.

 

3. Made to measure items


All delivery charges will be included in your quote

Please allow 4 to 6 weeks for delivery of all made to measure items. One of our sales team will advise you of approximate delivery times when processing your order.

 

4. Out of stock items


From time to time items may be out of stock with our suppliers. If for any reason your order cannot be fulfilled due to our suppliers stock levels we will contact you at the ealiest opportunity after receiving your order. If your purchase is out of stock we will advise you with an anticipated delivery date. If this new delivery date does not satisfy your requirements we will issue a full refund on the card supplied at check out. For customers prepared to wait for out of stock items payment will still be taken at checkout and held. We cannot be responsible for delays beyond our control, and will not be responsible for compensating you for any consequential loss, which you may suffer if we do not supply goods in the originally anticipated time-scales. Anticipated delivery dates can often change and although we will always do our utmost to advise you immediately of any changes, anticipated delivery dates are not always communicated to us by our suppliers straight away.

 

5. Signing for your goods    


Products dispatched from Marsh & Co. or directly from the suppliers are typically sent by courier. In both cases, a signature will be required to take delivery of your goods.

IMPORTANT - Please check all packaging for damage upon delivery. Damaged parcels must be signed for as damaged. Any damage that has ocurred in transit that has been signed for as 'received in good condition' cannot be compensated.

For our returns policy click here.

 

For more information on delivery times and charges, please contact us on 01226 767124 or make an enquiry

Free UK Delivery 

On all online orders over £99.00*